Returns & refunds
Draft: replace the bracketed items once you have chosen your products and suppliers. Have this reviewed before you launch.
Your right to cancel
If you are a consumer in the UK, you generally have the right to cancel an order within 14 days of receiving your goods and to return them within a further 14 days of telling us you wish to cancel. Some items, such as personalised or perishable goods, are exempt.
Our returns window
[State your return window, for example 30 days from delivery, if you offer one longer than the statutory minimum.]
Condition of returned items
Items should be returned unused and in their original packaging where possible. [Add any product-specific conditions.]
How to start a return
- Contact us through our Contact page with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Send the item back using a tracked service. [State who pays return postage.]
Refunds
Once we receive and inspect your return we will refund the original payment method within [X] business days. Original delivery charges are refunded where required by law.
Damaged, faulty or incorrect items
If something is not right, contact us and we will arrange a replacement or refund. Your statutory rights are not affected.