Frequently asked questions
How long will my order take to arrive?
Delivery times depend on the item and your location. See our Shipping Information page for estimated times and costs.
Can I return an item?
Yes. Our Returns & Refunds page explains how returns work, including your statutory rights.
How do I track my order?
Once your order is dispatched you will receive an email with tracking details, where tracking is available.
Which payment methods do you accept?
[List accepted payment methods once payments are set up.]
Can I change or cancel my order?
Contact us as soon as possible after ordering. If the order has not been dispatched we will do our best to change or cancel it.
What if my item arrives damaged or incorrect?
Please contact us within [X] days of delivery with your order number and a photo, and we will arrange a replacement or refund.
How do I contact you?
Use the form on our Contact page.